Dear Guests,
Welcome to our salon! We are committed to providing our services in a calm, relaxing, and professional environment. The purpose of the following House Rules is to ensure that all our guests enjoy high-quality service and a peaceful experience.
Please read carefully and observe the guidelines below:
1. Appointments and Arrival
• Appointments can be booked in person, by phone, or online (link).
• Please arrive on time, ideally 5 minutes before your scheduled appointment.
• Being punctual ensures your treatment can be completed in full.
• If you are unable to attend, please notify us at least 24 hours in advance.
2. Cancellations and Changes
• In case of late arrival, the treatment duration may be shortened or cancelled — we reserve the right to cancel appointments if you are more than 20 minutes late.
• Unfortunately, we cannot extend treatment times if you are late.
• For cancellations within 24 hours or no-shows, we will charge 100% of the service fee, which must be settled at your next visit.
• In case of repeated cancellations or missed appointments, we may request a deposit in advance.
3. Companions and Children
• We kindly ask you to come alone if possible, to maintain a calm and undisturbed environment for all guests.
• Only the guest currently receiving treatment may remain in the treatment room.
• Please bring children only if absolutely necessary, and only if they can remain quiet throughout the visit.
• Pets (dogs, cats, birds, reptiles, etc.) are not allowed in the salon for hygiene reasons.
4. Hygiene and Conduct
• Please observe hygiene rules throughout the salon.
• Our salon prioritizes peace and relaxation.
• Kindly speak softly, especially when other guests are in treatment.
• Please keep your mobile phone on silent or turned off to respect others’ relaxation.
• Always treat our staff with politeness and respect — they are here to take care of you.
• Bringing in and consuming food in the guest area is not allowed.
5. Health Condition
• Please only attend your appointment if you are in good health.
• We do not perform treatments in cases of contagious skin conditions, fever, or active herpes.
• We follow strict hygiene protocols and disinfect all tools after each guest.
6. Payment
• We accept both cash and card payments.
• Products used during treatments are available for purchase at the reception — feel free to ask our staff for assistance.
• Gift vouchers are valid for 6 months from the date of purchase. For services, they are only redeemable with the specific cosmetician named on the voucher, until the expiry date.
• Product gift vouchers are also valid for 6 months and can be redeemed exclusively at Ilcsi Szépségmanufaktúra.
7. General Information
• While in the salon, please take care of the furniture and keep the area clean.
• In case of rule violations, disturbing other guests, or disrespecting our staff, we reserve the right to refuse service.
8. Data Protection
• We treat all personal data confidentially and use it solely for providing services and maintaining communication.
9. Guest Satisfaction
• We do our best to ensure you leave feeling refreshed and satisfied.
• If you have any feedback, questions, or concerns, please speak with our staff or contact us at szalon@ilcsi.com.
Thank you for your understanding and cooperation!
We hope you leave our salon feeling happy and rejuvenated every time.
If you have any questions, our team is always happy to assist you.
Warm regards,
The Ilcsi Szépségmanufaktúra Team